Got it — here’s a rewritten version of your policy tailored for OutMyMedia. I kept it professional, customer-focused, and a little more streamlined while preserving all the important details:
OutMyMedia Return, Exchange & Shipping Policy
At OutMyMedia, your satisfaction and success are our top priorities. We know that, on rare occasions, issues may arise with an order, and we’re committed to resolving them quickly to ensure a smooth experience for you.
Returns
We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a refund.
Programmed Cards: For security reasons, a short video showing the card deactivation is required before we can approve a return. Without this verification, returns will not be accepted.
Eligibility: Returned items must be in the same condition as received, accompanied by proof of purchase (receipt or order confirmation).
Approval & Instructions: Once your return is approved, you’ll receive a return authorization, instructions, and the return address.
Shipping Costs: Customers are responsible for return shipping. Please provide a tracking number so we can confirm the return reaches our facility. Once received, your refund will be processed promptly.
Note: Return shipping costs are non-refundable.
Exchanges
The fastest way to get the product you need is to return your item for a refund and place a new order separately.
Damages & Product Issues
Please inspect your order upon delivery and contact us within 24–48 hours if it is defective, damaged, or incorrect.
To help us resolve issues quickly, we may request photos, videos, or a detailed description of the problem. This helps us troubleshoot effectively and improve our products and services.
Product Warranty
Every purchase is backed by a 3-month warranty from the delivery date. This warranty covers product functionality and safeguards against manufacturing defects.
How to Start a Return or Claim
To begin, please use our Contact Form and select “Return Request.” Be sure to include your order number and the required information:
Wrong product or damaged item:
Photo of the damaged/incorrect product
Photo of the shipping label
Defective product:
Short video showing the defect
Video of the full setup process from start to finish
Please ensure your shipping address is complete and accurate at checkout. OutMyMedia is not responsible for delays or losses caused by incorrect address details.
Order Cancellation
Before Shipment: Orders can be cancelled prior to shipping by contacting us immediately.
After Shipment: Once dispatched, orders cannot be cancelled or refunded.
Delayed or Missing Deliveries
Delayed Orders: If your order hasn’t arrived within 10 business days of shipping, contact us at info@outmymedia.com so we can investigate with the carrier.
Non-Delivery: If delivery fails (e.g., wrong address, return-to-sender), you must notify us within 48 hours of the expected delivery date. Failure to do so means you assume full responsibility.
Marked as Delivered: If the carrier shows your package as delivered but you haven’t received it, please:
Check your property, mailbox, or with neighbors.
Contact the courier directly for more details.
At OutMyMedia, we stand behind our products and service. Your cooperation in following these guidelines helps us ensure faster resolutions and continued reliability for all of our customers.
